The Effects of Utilitarian and Hedonic Values on Young Consumers’ Satisfaction and Behavioral Intentions
Yazarlar (2)
Doç. Dr. Ümit Başaran Bülent Ecevit Üniversitesi, Türkiye
Prof. Dr. Ozan BÜYÜKYILMAZ Karabük Üniversitesi, Türkiye
Makale Türü Açık Erişim Özgün Makale (SCOPUS dergilerinde yayınlanan tam makale)
Dergi Adı Eurasian Journal of Business and Economics
Dergi ISSN 1694-5948
Dergi Tarandığı Indeksler SCOPUS
Makale Dili İngilizce Basım Tarihi 11-2015
Kabul Tarihi Yayınlanma Tarihi 30-11-2015
Cilt / Sayı / Sayfa 8 / 16 / 1–18 DOI 10.17015/ejbe.2015.016.01
Makale Linki https://doi.org/10.17015/ejbe.2015.016.01
UAK Araştırma Alanları
Örgütsel Davranış
Özet
This study aims to investigate the effects of utilitarian and hedonic values on young consumers’ satisfaction and behavioral intentions in fast-food and fast-casual restaurant sectors comparatively. Also this study investigates which value component (utilitarian or hedonic) is more effective on satisfaction and behavioral intentions. The results show that utilitarian and hedonic values have significant effects on satisfaction and behavioral intentions for both fast-food and fast-casual restaurant sectors. Additionally, satisfaction has an influence on behavioral intentions in fast-food restaurant sector, but does not have a significant effect in fast-casual restaurant sector. Moreover, associations between hedonic value with satisfaction and behavioral intentions are significantly different between fast-food and fast-casual restaurant sectors. On the other hand, associations between utilitarian value with satisfaction and behavioral intentions and association between satisfactions with behavioral intentions are not significantly different between fast-food and fast-casual restaurant sectors.
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